> For the complete documentation index, see [llms.txt](https://docs.licensemeter.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.licensemeter.com/findings/rules.md).

# Detection rules

Understand what each finding category signals and where evidence may be incomplete.

LicenseMeter evaluates the data available to the workspace. A provider that supplies only entitlements cannot support the same inactivity checks as one that supplies activity dates.

| Finding                                    | What to investigate                                                                                                    |
| ------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------- |
| Disabled account still licensed            | A disabled directory account retains a paid assignment. Check offboarding and retention requirements.                  |
| Licensed but never active                  | No usable activity is recorded for the licensed user. Check report coverage and account age.                           |
| Inactive seat                              | Activity falls outside the workspace's configured inactivity window. Verify the user's current need.                   |
| Unassigned paid seats                      | Purchased capacity exceeds assignments. Check planned onboarding and contract reduction dates.                         |
| Copilot seat unused                        | Available Copilot reports do not show expected recent use. Confirm report availability and adoption context.           |
| Licensed guest account                     | A guest has a paid assignment. Confirm whether the workload and collaboration scenario require it.                     |
| Adobe seat, user disabled in Entra         | Adobe entitlement remains while the matched directory account is disabled.                                             |
| Adobe seat without Entra account           | No matching directory identity was found for the Adobe seat. Check aliases and external collaborators.                 |
| Connected app seat, user disabled in Entra | Another provider still lists a seat for a matched disabled directory user.                                             |
| Connected app seat without Entra account   | A provider member does not match the directory. Validate email differences and legitimate external access.             |
| Connected app seat inactive                | The provider supplied an activity date outside the selected window.                                                    |
| Suite + standalone double-pay              | A suite and a separate product may cover overlapping capabilities. Check the exact entitlement before changing either. |
| Service plans disabled on paid suite       | Paid suite services are disabled. Check intentional service-plan policy and the remaining benefits of the suite.       |

## Coverage affects conclusions

Concealed report identities prevent reliable joins for some usage-based findings. Sign-in data depends on provider capability and permissions. CSV data is limited to its included columns and export date. A zero finding count is not proof that every possible source of waste was assessed.

Use the finding details and **Settings > Detection capabilities** together. See [report privacy](/troubleshooting/report-privacy.md) for how concealed names affect analysis.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.licensemeter.com/findings/rules.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.